Privacy policy

1. Who controls your information

Scenegardenlistlm Workshop Media Ltd, company number 15260418, is the controller of personal information described in this policy. Our registered office is 18 Timber Yard, Bristol, BS1 4QA, United Kingdom. Privacy questions may be sent to [email protected].

2. Information we may collect

• Contact details and message content when you email us or prepare an enquiry through the contact form.
• Technical information needed to deliver and secure the website, such as IP address, browser type, request time and requested page.
• Your cookie and browser-storage choices.
• Optional aggregate usage information where analytics permission has been granted.

The contact form is a static demonstration and does not transmit its contents. If you send the prepared enquiry by email, your email provider and ours process the message in the usual way.

3. How and why we use information

We use enquiry information to respond to requests and maintain appropriate correspondence. We process security and delivery records to operate the site, prevent abuse and diagnose technical problems. Cookie preferences are stored to honour your selection. Optional analytics or functional information is used only where the required permission has been recorded.

Depending on the activity, our legal bases may include consent, legitimate interests in operating and protecting the site, steps requested before entering a contract, compliance with a legal obligation or the establishment and defence of legal claims.

4. Sharing and international processing

Information may be handled by providers supporting website hosting, security, email and technical maintenance. We require service providers to process information only for authorised purposes and with appropriate safeguards. We may also disclose information where required by law or necessary to protect legal rights.

Some providers may process information outside the United Kingdom. Where required, we use an adequacy regulation, approved contractual safeguards or another lawful transfer mechanism.

5. Retention and security

We retain personal information only as long as reasonably needed for the relevant purpose. Routine enquiries are generally kept for up to 24 months after the last meaningful correspondence unless a longer period is needed for legal, accounting or dispute-resolution purposes. Hosting and security logs are normally retained for shorter operational periods.

We use reasonable organisational and technical safeguards, but no internet transmission or storage system can be guaranteed completely secure. Do not send payment information, passwords or unnecessary confidential documents through our contact channels.

6. Your rights

Depending on applicable law, you may have rights to request access, correction, deletion, restriction, portability or objection to processing. Where processing relies on consent, you may withdraw that consent without affecting earlier lawful processing. You may also complain to the UK Information Commissioner’s Office or another competent supervisory authority.

To make a request, email [email protected]. We may request proportionate information to confirm identity before acting.

7. Cookies, external content and updates

Our use of cookies and local browser storage is described in the cookie policy. Some pages retrieve images from Picsum, which receives the connection information necessary to supply those files. External websites have their own privacy practices.

We may update this policy when our services, providers or legal obligations change. The date at the top identifies the current version.